Our relationship does not
end after installation.

Service, Support and Maintenance

Our relationship does not end after installation. Tension’s sales and support team remain committed to your success throughout the life of your product or contract. Standard and premium customer service plans are available to meet your ongoing needs for support. Tension’s options let you select a maintenance plan that works for you.

Service & Parts Request

Training

We support our products with on-call troubleshooting and complete training opportunities. Learn best practices for running your new equipment and make certain everything is being done properly. Ensure your operators and technicians are prepared and confident.

Operators gain a knowledge of:

  • HMI and system operation
  • Fault recovery
  • Replenishment
  • Gain the base knowledge imparted to operators
  • Know how to perform general maintenance
  • Understand the machine’s mechanical and electrical systems
  • Comprehend system mechanical drawings and schematics
  • Know the machine’s spare parts requirements
Field Service TEch for automation equipment