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warehouse automation service and support team

Spotlight on Service & Support: Going the Extra Mile


More than 80% of warehouses today have no automation. This statistic was presented at MHI’s (Material Handling Industry) spring meeting in Charlotte, North Carolina where Tension Packaging & Automation joined MHI’s SLAM and Solutions Community industry groups.  


MHI, the nation’s largest material handling, logistics and supply chain association, has more than 800 members and offers a powerful resource for knowledge, networking and solutions sourcing for manufacturing and supply chain professionals. The Solutions Community group represents a network of thought leaders in automation, software, hardware, equipment and services that support a fully integrated supply chain. 


Who Is Tension Packaging & Automation? 


Tension Packaging & Automation is a full solutions integrated provider; we design, build, install and support warehouse automation solutions for: 


  • eCommerce Order Fulfillment Automation to include packaging, conveying, labeling, manifesting, and sorting solutions for distribution centers, 3PLs and warehouse management.  
  • Pharmacy Automation to include dispensing, verification, packaging, labels, sorting and manifesting solutions for central-fill, mail-order, specialty, hospital outpatient and pet pharmacies.  


Many of our solutions run on our innovative, intuitive TensionDirector software architecture aimed at seamlessly integrating your complete suite of automation solutions. 


We’ve Got Your Back: Your True Partner for Service, Support & Success 


Due to the complexities involved in integrating and operating warehouse automation, such projects require a high level of dedicated, responsive and thorough support through the life of the product or contract.


From installation to training and from service to support, our team is committed to providing expertise to our customers through every step. And in doing so, we strive to provide the best possible service and support in the industry — our team of experienced professionals seeks to anticipate customer needs and provide solutions that minimize downtime and maximize efficiency through: 


  • Proactivity: We support our products with on-call troubleshooting and complete training opportunities. Our team teaches your team best practices for running your new equipment, equips them with reference manuals and ensures your operators and technicians are prepared and confident to run it.  
  • Thoroughness: From troubleshooting to maintenance and repair services, our technicians are thorough in their approach, ensuring that all needs are met, and no detail is overlooked. Our team has the dedication and determination to correct the issue and to exceed customer expectations.  
  • Timeliness: We respond to service requests in an extremely timely fashion. All requests are submitted though our Service Portal where they are immediately assessed and assigned for deployment. 
  • Expertise: Our technicians specialize in equipment from sorting machines and conveyor systems to our proprietary pharmacy automation equipment and software solutions. Organizing our team by equipment subject matter experts (SMEs) enables us to quickly and effectively solve inquiries and transfer knowledge to other projects. 
  • Service with a Smile: In addition to our technical expertise, our team is conscientious, courteous, respectful and attentive to the needs of our customers. We are available 24/7 to provide advice, technical support and maintenance services. 


Overall, we pride ourselves on being your true partner; we want your company to be a success. You can rely on us for service and support through available standard and premium service plans for ongoing support needs, or you can select a flexible maintenance plan that works for you. 


Contact Us 


Whether you are considering new warehouse automation solutions or need assistance with an existing system, our team is here to help. We believe that everyone should have access to the highest quality of service and support. It is our mission to make sure your pharmacy or eCommerce warehouse automation experience is successful, reliable and stress-free. Contact us today to get the conversation started. 


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