Privacy Statement

Tension Envelope Corporation Privacy Policy

Tension Envelope Corporation is committed to protecting your personal information. This Privacy Policy (“Privacy Policy”) is intended to help you better understand how we collect, store, use, and disclose your personal information when you visit our websites, website interact with us through our websites We ask you carefully read this Privacy Policy in its entirety.

For purposes of this Privacy Policy, “Personal Information” means data about an individual who can be identified from that data, or by combining it with other data. Personal Information does not include anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data. The specific definition of Personal Information varies from one jurisdiction to another.

Tension Envelope Corporation (“Tension”, “we” or “us”) and its subsidiaries and affiliates operate a number of websites, including www.tension.com, https://tensionautomation.com, https://customer.tension.com. This Privacy Policy applies to each of those websites. We take very seriously the privacy of our website users and the security of their personal information.

This Privacy Policy sets out the governing principles for our use of personal information we may obtain about you. By using any of the Tension websites, or by registering as a user of the services or purchaser of the goods that we provide, or by requesting information, you agree to this use.  If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using our services immediately, stop accessing our websites,  and do not provide us with any information.

The Tension websites may contain links to other, third-party websites. This Privacy Policy does not apply to those sites. You should contact those linked sites directly for information on their privacy, data collection and distribution policies.

We are located in the United States. By using Tension’s sites, you agree to the transfer of your personal information to or within the United States.

Personal Information Collection and Use

Tension may collect and store personal information you voluntarily provide to us, such as your name, street address, telephone number(s) and email addresses. We may also collect other demographic information. This personal information, alone or in combination with other information, may constitute personally identifiable information.

We do not sell your Personal Information to third parties for their direct marketing purposes. We may share your information with the following:   

Employees.  We may share your Personal Information with our employees so they can perform their jobs and service your needs. We authorize their access on a need-to-know basis, or for one of the other reasons listed in this Privacy Policy.

Affiliates.  We may share your information with our Affiliates. “Affiliates” are those persons or entities directly or indirectly controlling, controlled by, or under common control with Tension.

We will not share your personal Information with others except as indicated in this Privacy Policy or when we inform you and give you an opportunity to opt out of having your personal information shared.

We may share your personal information with third parties that perform certain services on our behalf, such as fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, and supporting our website functionality. We do not give these service providers permission to share or use your personal information for any other purposes.

We may disclose your personal information in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us. 

We may also disclose your personal information to assist in efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others, or to enforce our website terms and conditions or other agreements or policies.

We may share your personal information in connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of an insolvency, bankruptcy, or receivership.

How We Use Data

We may use your Personal Information:

• To provide you with information about our products and services;
• To respond to your inquiries;
• To personalize your experience on our website;
• For business purposes, including data analysis, audits, developing and improving products and services, enhancing the website and identifying usage trends;
• To enforce this Privacy Policy;
• To notify you about any changes in or to our website or other services;
• To fulfill our legal obligations to you; and
• As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to protect our operations; (c) to protect our rights, privacy, safety or property, or that which belongs to you or others; or (d) to allow us to pursue available remedies or limit the damages that we may sustain.
• To provide and improve our services.

Non-Personal Information Collection and Use

As with many commercial organizations, we monitor the use of the website by collecting aggregate information. We may automatically collect non-personally identifiable information about you such as the type of internet browsers you use, the pages you visit or the website that directed you to our site. This information is used only to assist us in providing an effective service on this website.

Use of Cookies

Cookies are small pieces of instruction stored on your hard drive or device (e.g., tablet or mobile device), not on our website. Tension uses cookies to collect information when you click on links or otherwise engage with us through our website. You can obtain more information about cookies at http://allaboutcookies.org/.

You may set your browser settings to block or control cookies. You may also be able to delete stored cookies from your device. Limiting or disabling cookies may impact or adversely affect your experience on the website and you may be unable to access certain content or functions on our website.

Under 13 Years Old – Children’s Online Privacy Protection (COPPA)

This website is not intended or designed to attract children under the age of 13. We do not knowingly collect personally identifiable data from or about any person under the age of 13. If you are under 13 years old you are not permitted to submit personal information to us. If we learn you are under 13 years of age, we will immediately, upon notice, cancel your account and delete all of your information. If a parent becomes aware any of his/her children has submitted information to us, please immediately notify us by email at info@tension.com or call us at 1-800-388-5122.

Security of Your Personal Information

We have implemented technologies and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as appropriate as new technologies become available. No system can be completely secure, so even as we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. To the extent that you utilize a password-protected service or feature with us, you are responsible for maintaining the confidentiality of the password and for any activities that occur through its use.

Compliance With Data Privacy Laws 

Tension complies with all applicable federal, state . and global data privacy laws.

California Privacy Rights

If you are a resident of California, you may have certain rights in relation to your personal information pursuant to the California Consumer Privacy Act (CCPA). Your rights include:

• You may request to learn the categories and specific pieces of personal information that we have collected about you;
• You may request that we correct or update the personal information we have collected about you;
• You may request that we delete certain personal information that we have collected about you;
• You may request a list of those to whom we have disclosed your personal information;
• You may opt out of disclosures of your personal information to third parties under certain circumstances; and
• Not be discriminated against as a result of exercising any of the aforementioned rights.

For all California residents, any such inquiries shall be responded to within forty-five (45) days and at no cost to you. We must verify your identity with respect to such inquiries. Depending on the nature of the Personal Information at issue, we may require additional measures or information from you as part of that verification. You (or a person registered with the California Secretary of State you have authorized to act on your behalf) may make up to two such inquiries within a twelve-month period.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or permitting the requested changes or modifications to be made. Unfortunately, we cannot always ensure that such changes or modifications will be reflected in all iterations of your information as previously stored.

We make good faith efforts to provide you with access to your Personal Information and the ability to correct the information if it is inaccurate. We may decline to process requests that we believe in good faith are unreasonable or unduly burdensome (such as requests that are repetitive, require disproportionate technical effort, jeopardize the privacy of others, or would be impractical to satisfy).

When you request that your Personal Information be deleted, we will do so consistent with any applicable legal requirements.

To exercise any of these rights, you or your authorized agent can contact us by email at info@tension.com or call us at 1-800-388-5122.

Colorado Privacy Rights

For Colorado residents, this section describes the rights you may have under Colorado law as of July 1, 2023. These disclosures are intended to supplement this Privacy Policy with information required by Colorado law.

Under the Colorado Privacy Act, residents of Colorado are provided with certain rights regarding their personal information, such as:

• The right to access a copy of the specific pieces of personal information that we have collected about you;
• When you exercise your right to access, the right to receive your personal information in a portable and, to the extent technically feasible, readily usable format;
• The right to request that we correct inaccurate personal information that we hold about you, taking into account the nature of the personal information and the purposes of the processing of the personal information;
• The right to request that we delete or anonymize your personal information, with certain exceptions; and
• The right to opt-out of targeted advertising and the sale of your personal information.

To submit a request to access (including a request to obtain personal information in a portable format), correct, or delete your personal information as a consumer or as an authorized agent, please contact us as set out in the Contact Us section. We must verify your identity with respect to such requests. Depending on the nature of the personal information at issue, we may require additional measures or information from you as part of that verification. To use an authorized agent to make a request on your behalf, we may need the authorized agent to provide proof that you gave the authorized agent permission to submit the request on your behalf. If we deny your request, you may appeal your request within thirty (30) days from when your request was denied by contacting us as set out in the Contact Us section.

We do not knowingly sell the personal information of consumers under 18 years of age.

Connecticut Privacy Rights

For Connecticut residents, this section describes the rights you may have under Connecticut law as of July 1, 2023. These disclosures are intended to supplement this Privacy Policy with information required by Connecticut law.

Under the Connecticut Data Privacy Act, residents of Connecticut are provided with certain rights regarding their personal information, such as:

• The right to confirm whether we process personal information about you and to access a copy of the specific pieces of personal information that we have collected about you;
• When you exercise your right to access, the right to receive your personal information in a portable and, to the extent technically feasible, readily usable format;
• The right to request that we correct inaccurate personal information that we hold about you, taking into account the nature of the personal information and the purposes of the processing of the personal information;
• The right to request that we delete or anonymize your personal information, with certain exceptions; and
• The right to opt-out of targeted advertising and the sale of your personal information.

To submit a request to access (including a request to obtain personal information in a portable format), correct, or delete your personal information as a consumer or as an authorized agent, please contact us as set out in the Contact Us section. We must verify your identity with respect to such requests. Depending on the nature of the personal information at issue, we may require additional measures or information from you as part of that verification. To use an authorized agent to make a request on your behalf, we may need the authorized agent to provide proof that you gave the authorized agent permission to submit the request on your behalf. If we deny your request, you may appeal your request within thirty (30) days from when your request was denied by contacting us as set out in the Contact Us section.

We do not knowingly sell the personal information of consumers under 18 years of age.

Utah Privacy Rights

For Utah residents, this section describes the rights you may have under Utah law as of December 31, 2023. These disclosures are intended to supplement this Privacy Policy with information required by Utah law.

Under the Utah Consumer Privacy Act, residents of Utah are provided with certain rights regarding their personal information, such as:

• The right to confirm whether we process personal information about you and to access a copy of the specific pieces of personal information that we have collected, used, and/or disclosed;
• When you exercise your right to access, the right to receive your personal information in a portable and, to the extent technically feasible, readily usable format;
• The right to request that we delete or anonymize your personal information, with certain exceptions; and
• The right to opt-out of targeted advertising and the sale of your personal information.

To submit a request to access (including a request to obtain personal information in a portable format), correct, or delete your personal information as a consumer or as an authorized agent, please contact us as set out in the Contact Us section. We must verify your identity with respect to such requests. Depending on the nature of the personal information at issue, we may require additional measures or information from you as part of that verification. To use an authorized agent to make a request on your behalf, we may need the authorized agent to provide proof that you gave the authorized agent permission to submit the request on your behalf. If we deny your request, you may appeal your request within thirty (30) days from when your request was denied by contacting us as set out in the Contact Us section.

We do not knowingly sell the Personal Information of consumers under 18 years of age.

Virginia Privacy Rights

For Virginia residents, this section describes the rights you may have under Virginia law. These disclosures are intended to supplement this Privacy Policy with information required by Virginia law.

Under the Virginia Consumer Data Protection Act, residents of Virginia are provided with certain rights regarding their personal information, such as:

• The right to confirm whether we process personal information about you and to access a copy of the specific pieces of personal information that we have collected about you;
• When you exercise your right to access, the right to receive your personal information in a portable and, to the extent technically feasible, readily usable format;
• The right to request that we correct inaccurate personal information that we hold about you, taking into account the nature of the personal information and the purposes of the processing of the personal information;
• The right to request that we delete or anonymize your personal information, with certain exceptions; and
• The right to opt-out of targeted advertising and the sale of your personal information.

To submit a request to access (including a request to obtain personal information in a portable format), correct, or delete your personal information as a consumer or as an authorized agent, please contact us as set out in the Contact Us section. We must verify your identity with respect to such requests. Depending on the nature of the personal information at issue, we may require additional measures or information from you as part of that verification. To use an authorized agent to make a request on your behalf, we may need the authorized agent to provide proof that you gave the authorized agent permission to submit the request on your behalf. If we deny your request, you may appeal your request within thirty (30) days from when your request was denied by contacting us as set out in the Contact Us section.

Canadian Residents

PIPEDA (Canada)

The Personal Information Protection and Electronic Documents Act (PIPEDA) is the federal privacy law for private-sector organizations in Canada. Individuals have the right to access personal information held by an organization, know who is responsible for collecting it, why it’s being collected, and to challenge its accuracy. Tension has controls in place to ensure that the privacy of personal data about an “identifiable individual” used in the course of “commercial activity” is protected and managed in such a manner which meets or exceeds the guidelines set out in PIPEDA and applicable provincial legislation.

European Residents

The following rights only apply to our processing of personal data of residents of European Member states (“EU”) and the United Kingdom as required by the General Data Protection Regulation(“GDPR”) As residents of the EU and UK you may have the following rights:

• Right of subject access: The right to make a written request for details of your personal information and a copy of that personal information
• Right to rectification: The right to have inaccurate information about you corrected or removed
• Right to erasure (‘right to be forgotten’): The right to have certain personal information about you erased
• Right to restriction of processing: The right to request that your personal information is only used for restricted purposes
• Right to opt out of marketing: You can manage your marketing preferences by unsubscribe links found in the communications you receive from us or by visiting the applicable preference center
• Right to object: The right to object to processing of your personal information in cases where our processing is based on the performance of a task carried out in the public interest or we have let you know the processing is necessary for our or a third party’s legitimate interest
• Right to data portability: The right to ask for the personal information you have made available to us to be transferred to you or a third party in machine-readable format
• Right to withdraw consent: The right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information prior to the withdrawal of your consent

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website. Continued use of this website or our services after these changes are posted constitutes acceptance of such changes in the Privacy Policy.

How to Contact Us

If you have any questions about Tension’s Privacy Policy or seek to exercise rights pursuant to any of the above referenced data privacy laws please go to our contact us page or you can contact us at or call us at 1-800-388-5122.

Copyright (c) 2023 Tension Inc. All rights reserved.